Application production support
- Micasaglobal
17 Days Ago
45-50 per Hourly
NA
Charlotte NC-NC
4-5 Years
Job Description
Client: Mphasis
Note: Only Local Candidates
Position: Application production support (Linux) (Onsite)
Location: Charlotte, NC
Duration: Long Term
Pay rate: $45/hr.
Job Description
Role: Application production support
Who are we looking for?
A junior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on SRE/DevOps roadmap. The individual should be passionate about technology and must have excellent communication and problem-solving skills with ability to work independently and/or as part of larger team.
Technical Skills:
- 4+ years of experience in Application Production Support in Linux platform.
- Strong Technical Troubleshooting skill
- Good experience in scripting – Shell, Automations
- Well versed with ITIL - Incident Change Release management
- Basic knowledge of Middleware technologies - Apache Tomcat
- Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Premetheus.
- Good experience in AutoSys or any scheduling mechanism.
- Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc
- Knowledge of Banking domain (preferable)
- Basic knowledge of Database - Oracle SQL
- Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database
- Good to have knowledge of AutoSys or any scheduling mechanism.
- Good to have DevOps SRE, Automation, cloud knowledge.
Process Skills:
• Good knowledge of ITSM Process
• Preferrable good knowledge of SDLC
• First point of support for application incidents
• Identifies, diagnoses, and resolves functional and technical problems
• Ensure quality services are delivered with respect to the agreed service level agreement
• Clearly understand client business to recommend, provides and support application services
Behavioral Skills:
• Self motivated
• Good team member
Certification:
• good to have DevOps, cloud/AWS base training/certification
