ServiceNow Business Analyst
- Shift Code Analytics
111 Days Ago
NA
NA
Remote
5-8 Years
Required Skills: servicenow, business analyst, itsm, backlog
Job Description
SERVICENOW BUSINESS ANALYST:
Position Type: Contract
Location: Phoenix, AZ, United States
Onsite Flexibility: 100% Remote
Interview : Video
Description:
Top Required Skillsets:
Location: Phoenix, AZ, United States
Onsite Flexibility: 100% Remote
Interview : Video
Description:
Top Required Skillsets:
- Minimum of 5 years of direct work experience in a business analyst capacity working with business systems on application software development.
- Minimum of 1 year project management/coordination tracking and organizing business analysis documentation for projects.
- Experience using Structured Query Language (SQL) for data analysis.
- Business Analysis or Project Management Professional certification.
POSITION SUMMARY:
Primary BA for Platform team, responsible for Agile Backlog and bi-annual platform upgrades, Communication Management, Release Note preparation, Authoring SOPs, and test cases writing/validation.
PROJECT INFORMATION:
Primary BA for Platform team, responsible for Agile Backlog and bi-annual platform upgrades, Communication Management, Release Note preparation, Authoring SOPs, and test cases writing/validation.
PROJECT INFORMATION:
- Rebuilding ITSM module, Including Incident, Request, Change, and Problem management process.
- Platform Upgrade in October.
PRINCIPAL RESPONSIBILITIES:
- Backlog Management: Own and maintain the ServiceNow backlog, ensuring continuous grooming, prioritization, and alignment with business objectives.
- Demand Management: Participate in demand management activities to capture, evaluate, and prioritize incoming requests based on business value and feasibility.
- Requirements Gathering: Collaborate with stakeholders to capture and document business requirements, translating them into actionable user stories.
- Platform Upgrades: Oversee ServiceNow platform upgrades from planning through post-deployment validation, identifying risks and coordinating with technical teams.
- ITSM Alignment: Ensure all enhancements and solutions conform to IT Service Management (ITSM) best practices, including ITIL frameworks.
- Cross-Functional Collaboration: Work closely with the Agile team and Scrum Master to facilitate sprint planning, refine user stories, and ensure successful delivery.
- Testing and Validation: Write and perform test cases to verify platform functionality and ensure quality deliverables.
- Release Documentation: Write and distribute release notes detailing new features, enhancements, and known issues to stakeholders.
- Process and SOP Management: Write and update Standard Operating Procedures to ensure consistent and efficient use of the ServiceNow platform.
- Continuous Improvement: Analyze current processes, recommend improvements, and help drive adoption of new features and workflows.
MINIMUM QUALIFICATIONS:
- Bachelor s degree in information systems, Business Administration, Computer Science, or a related field (or equivalent experience).
- 2+ years of Business Analyst or Project Coordinator experience, including Agile methodologies.
- 2+ years managing an Agile backlog, writing user stories, and coordinating releases.
- Demonstrated proficiency in ServiceNow with proven experience performing platform upgrades.
PREFERRED QUALIFICATIONS:
- Solid process improvement, analytical and problem-solving capabilities, especially for identifying and remedying platform-related issues.
- ServiceNow Certified System Administrator (CSA) or Implementation Specialist certification.
- Scrum Master or Product Owner certification (CSM, CSPO) a plus.
- ITIL Foundation (v3 or v4) desired.
