Job Title: Resident/Network Engineer

Duration: Expected to be 12 months contract possibility of extension

Location: Remote US.

Pay Range: $70hr.-$80/hr. 

The pay rate may differ depending on your skills, education, experience, and other qualifications. Will consider high pay rate for qualified candidates.

Medical Insurance in compliance with the ACA

401(k)

Sick leave in compliance with applicable state, federal, and local laws

 Minimum 7 years of design, implementation, and operational experience in large-scale IP networks.

JUNOS CLI experience.

Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX products)

Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience

Experience with core routing BGP, OSPF, ISIS protocols.

Experience with supporting LNS (L2TP Network Server) LNS L2TP, DHCP, radius subscriber services

Experience with supporting BNG PPPoE, RADIUS, Policy Control and Enforcement, QoS

Experience with MPLS, VPLS, L2VPNs.

Experience with design and/or deployment of routing and switching products within the Customer infrastructure.

Good understanding of EVPN/VXLAN

Strong customer interface and presentation skills.

Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.

Provide operational support to all Juniper routing/security products within the Customer infrastructure.

Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.

Train the customer's operational, implementation and support personnel to configure and operate the Juniper Networks products.

Proactively evaluate and audit customer network configurations, alarms and event logs.

Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.

Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.

Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.

Assisted with network inventory tracking and provided periodic reports to service management staff.

Assist the customer in developing Network Operating and Equipment Operating Procedures.

Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution

Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.

This is a full-time position and may require occasional long work hours.  Technical support to the Customer may require the Resident Engineer to:

Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.

Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution

Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer

Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.

Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.

Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.

Follow established industry procedures for performing and documenting all testing.

Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.

Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.

Train the Customer’s design, implementation, and support personnel to configure and operate Juniper Networks products.

Support design and planning of Juniper MX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure.

Support ongoing efforts in defining best practice policies for Juniper product applications used by Customers.

To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.