Project Management
- Intellectt INC
81 Days Ago
NA
NA
Morristown-NJ
5-8 Years
Required Skills: Jira, Rally, Microsoft Office
Job Description
Job Title: Project Management
Location: Morris, New Jersey
Type: Contract
HCL
Job description:
5-8 years relevant experience; i.e., business analysis and/or technology development
Experience in Pharmacy Finance area including Billing and Collections preferred
Experience working in an agile environment preferred
PC skills including knowledge of Microsoft Office, Agile tools (Jira, Rally), Business Process Modeling tools
Ability to handle analysis from issue identification to proposal of potential solutions
Strong business and organizational skills
Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines.
Excellent technical, analytical, presentation skills and communication skills required.
Ability to effectively operate within a fast pace, dynamic organization
Ability to influence and build strong relationship across the organization
Proven ability to work in a team environment
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations /L3 level support and doing incident & problem management
(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
