Required Skills: CRM Dynamics 365, CRM Functionalities

Job Description

NEED NEW JERSEY CANDIDATES ONLY

Job Description:

We are seeking a motivated and detail-oriented contractor to provide application support to our users. Training will be given to provide CRM Dynamics 365 User Assistance..The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service. Provide Application Support to agency users.

Key Responsibilities:

• Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations.
• Assist customers with portal renewal registrations, ensuring a smooth and efficient process.
• Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships.
• Collaborate with team members to share knowledge and strategies for resolving user issues.
• Document user interactions and resolutions, contributing to a comprehensive knowledge base.
• Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency.
• Conduct basic training sessions for users on CRM functionalities and best practices.
• Demonstrate independence in problem-solving while being a supportive team player.
• Resolving help desk tickets for various computer and user-related issues.