ServiceNow Engineer IV
- Steneral
51 Days Ago
NA
NA
Houston-TX
9-12 Years
Required Skills: Certified system administrator, ServiceNow UX design, ServiceNow Solutions aligning, ITIL, ITSM, IAM, IT Service management, Certified Application Developer
Job Description
ServiceNow Engineer IV
Houston, TX - Hybrid - 4 Days a week onsite - Local Candidates only
Certified System Administrator Required
Travel: 10%
All candidates must pass the Hacker Rank assessment. approximately 20-25 minutes. Once passed- a 45 minute zoom with Hiring manager
Notes :
We need someone that's helped drive the direction of the platform, someone that has tangible experience, leveraging low code, and no code solutions in the platform, so the business can build on the platform without having to drive everything through the ServiceNow engineering team. Candidate has to be comfortable not just with implementing new features, but maintaining existing things. ability to own an entire feature end-to-end without help at the lower levels.
A Day In The Life
The highly skilled ServiceNow Engineer IV will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.
As a ServiceNow Engineer IV you will:
Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First: in all implementations.
Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.
What We Need From You
Bachelor's Degree Req and
8+ years of experience in related field or possess and equivalent combination of education and experience. Required and
3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows. Required and
5+ years of experience developing ServiceNow solutions aligning with business and customer objectives. Required and
8+ years of experience delivering IT solutions to business initiatives.
Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
Experience delivering solutions utilizing Agile methodologies.
IT Service Management Preferred
Certified Application Developer Preferred
