CCW (Cisco Commerce Workspace) Consultant, Cisco Commerce Workspace Analyst
  • SmartIPlace Inc.
28 Days Ago
NA
NA
Remote
8-12 Years
Required Skills: CCW & CCW Renewals
Job Description
Title : CCW (Cisco Commerce Workspace) Consultant/Analyst
Location : 100% Remote
Duration : 12 + Months Contract (Extensions)
Interview : Phone/Video

Job Description :
Job Overview:
Required:
  • 10+ years’ experience in IT and Hands-on experience with applications such as workspace, CCW & CCW Renewals, and a basic understanding of downstream and upstream impacts.
  • Analyse the service install base coverage of customers and provide resolutions for disputes.
  • Accurate True forward order creation and should assist with holds management and fulfilment/closure.
  • Log incidents with IT for Services EA technical issues and track them for long-term fixes.
  • Work-level instructions with detailed instructions and process flows should be created whenever there is a change in process or policies.
  • Conduct business analysis of current system capabilities and challenges, document manual steps, work with RPMs and IT to enable the enhancements/automations.
  • Ability to collaborate with cross-functional teams such as Partners, IT & RPMs, etc., explain the problem statement, and work towards resolutions.

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