IT Support Resource
- Neo Tech Solutions, INC.
9 Days Ago
NA
NA
Charleston-SC
8-12 Years
Required Skills: Configure and maintain mobile scanners and label printers, hardware malfunctions, connectivity issues, print quality problems,
Job Description
We are seeking a highly skilled and motivated IT support resource to join our team at Charleston, SC(Onsite) for Fulltime role. If you are interested, please do share me your updated resume.
Marks Roles and Responsibilities
- Configure and maintain mobile scanners and label printers (Zebra).
- Troubleshoot and resolve hardware malfunctions, connectivity issues, and print quality problems.
- Maintain a spare inventory and manage hardware replacements.
- Act as the first point of contact for IT-related Oracle, MES, and Scanner/Label Printer issues in the production area.
- Work with vendors (Zebra) for warranty claims.
- Log, track, and escalate Oracle/MES issues
- Provide quick resolutions to minimize production downtime.
- Identify recurring hardware failures and suggest improvements.
- Work with process engineers and IT teams to implement efficiency improvements.
- Support IT audits related to hardware assets and configurations.
- Maintain documentation for hardware configurations, IP mappings, and SOPs.
- Support new system rollouts or upgrades related to scanning & printing technologies.
