ITSM Automations Engineer
- 1POINTSYSTEM
22 Hours Ago
NA
NA
Remote
7-19 Years
Required Skills: Workato, Azure, Foundry AI,
Job Description
Role: ITSM Automations Engineer
Location: Full Remote PST time zone
Duration: 10mo
Start Date: 5/19/2025
End Date: 3/19/2026
Please send candidates for this ITSM Automation Engineer opening I am looking to fill with Client. This role is open to remote candidates.
*Please only send candidates in the PST time zone*
Automation Engineer (Workato, Azure Foundry AI) with ITSM ServiceNow and API integrations (Powershell, JavaScript or Python scripting.
6 month + contract
Looking for candidates that have developed and maintained automated workflows, integrations and custom solutions across ITSM platforms (Servicenow, Cherwell, Ivanti, BMC Helix or Jira Service Management). Candidates should have optimized customer knowledge base automation utilizing Jira Bot and custom built tools. Must have implemented low-code/no-code automation solutions using Workato, Azure Foundry AI or similar platforms. Must ensure scalability, security and efficiency of automation solutions. Design and maintain API integrations between ITSM tools, enterprise applications and third party services. Able to monitor automation performance, troubleshoot issues and improve system efficiency.
Key Responsibilities
· Develop and maintain automated workflows, integrations, and custom solutions across ITSM platforms.
· Optimize customer knowledge base automation utilizing JIRA Bot and custom-built tools.
· Implement low-code/no-code automation solutions using Workato, Azure Foundry AI, and similar platforms.
· Work closely with ITSM, DevOps, and software development teams to ensure scalability, security, and efficiency of automation solutions.
· Design and maintain API integrations between ITSM tools, enterprise applications, and third-party services.
· Monitor automation performance, troubleshoot issues, and improve system efficiency.
· Collaborate with IT teams to enhance self-service capabilities through intelligent automation.
Required Qualifications
· 5+ years of experience in automation engineering, ITSM, or software development.
· Proficiency in automation platforms such as Workato, Azure Foundry AI, or similar tools.
· Experience with ITSM tools such as ServiceNow, JIRA Service Management, or similar platforms.
· Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks.
· Familiarity with low-code/no-code automation platforms and their best practices.
Preferred Qualifications
· Experience working with AI-driven automation tools.
· ITIL v4 or ITSM-related certifications.
· Background in cloud platforms (Azure, AWS, or Google Cloud) and DevOps principles.
