ServiceNow Lead
- fuge technologies inc..
20 Days Ago
NA
NA
Remote
10-19 Years
Required Skills: UI, Service Portal, Workspaces
Job Description
Role: ServiceNow Lead
Mandatory Skills:
5+ years old experience as ServiceNow Consultant
ServiceNow
ITSM
Project Management
Scripting Language
SKILLS/EXPERIENCE PREFERENCES:
Dynamic and Proactive ITSM Professional:
• Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
• Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Organized and analytical with the ability to work effectively in a team environment.
• Demonstrated ability to implement projects on time to meet project schedules.
• Capable of handling multiple priorities in a fast-moving environment.
Application Portfolio Management (APM) Expertise:
• Essential expertise in Application Portfolio Management (APM).
• Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance.
Technical Proficiency:
• Intermediate level experience with ServiceNow implementations.
• Understanding of the Common Service Data Model (CSDM)
• Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.
ServiceNow ITSM Modules:
• Hands-on experience in the development and implementation of ServiceNow ITSM modules:
• Asset Management
• Incident Management
• Change Management
• CMDB/Discovery
• Service Mapping/Dependency Mapping
• IT Asset Management
Technical Understanding:
• Exposure to ServiceNow platform capabilities.
• Understanding of technical and functional design requirements related to ServiceNow.
Scripting and Automation:
• Proficient in creating and managing scripts and workflow.
• Experience in one or more scripting languages: JavaScript, Python, PowerShell.
ITSM Fundamentals:
• Fundamental understanding of ITSM, ITIL
• Understanding of CMDB.
ServiceNow Scripting Aspects:
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.
Web Services and Integration:
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications.
Customization Skills:
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.
