CRM Dynamics 365 Fundamentals Architect
- VRK IT VISION
99 Days Ago
70-75 per Hourly
NA
Remote
10-44 Years
Required Skills: Dynamics 365 Fundamentals Certified, Power platform solution architect expert certified, Platform App maker associate certified, Dynamics 365 customer service functional consultant Associate certified
Job Description
Client: City of Atlanta
Department: ATL - AIM General
Job ID: 64423
Title: Dynamics 365 FundamentalsArchitect
Location: 55 Trinity Avenue, Suite G700, Atlanta, GA 30303-0000
Work Hours: Mon – Fri – 8am – 5pm EST
Position: Hybrid
Job Description:
Constituents of the City of Atlanta regularly engage the city government to report issues and request city services. The city utilizes a Customer Relationship Management (CRM) system to capture, track, and respond to citizens’ issues and requests. City of Atlanta recently implemented a new CRM solution from Microsoft Dynamics 365 and is seeking a Solutions Architect to support the application.
As a Microsoft Dynamics Solutions Architect, you will be responsible for designing, implementing, and maintaining Microsoft Dynamics solutions to meet the business needs of customers. You will play a critical role in translating business requirements into technical solutions and ensuring the successful deployment of Dynamics 365 applications. This role requires a deep understanding of Microsoft Dynamics 365, along with strong analytical, problem-solving, and communication skills.
Key Responsibilities:
- Solution Design and Architecture:
- Collaborate with business stakeholders to understand their requirements and translate them into functional and technical specifications.
- Design end-to-end solutions using Microsoft Dynamics 365, ensuring alignment with business goals and technical standards.
- Develop architecture diagrams, data models, and integration plans.
- Implementation and Customization:
- Lead the configuration, tuning, and optimization of Dynamics 365 applications.
- Develop plugins, workflows, and scripts to extend Dynamics 365 functionality.
- Ensure seamless integration of Dynamics 365 with other enterprise systems.
- Project Management:
- Oversee project timelines, deliverables, and resources to ensure successful project completion.
- Work closely with project managers to provide regular updates on project status, risks, and issues.
- Conduct solution testing, user training, and post-implementation support.
- Technical Leadership:
- Provide technical guidance and mentorship to other developers and team members.
- Stay updated on the latest Dynamics 365 features, tools, and best practices.
- Advocate for best practices in solution design, development, and deployment.
- Client Engagement:
- Act as the primary technical point of contact for clients, addressing their queries and concerns.
- Conduct workshops and presentations to demonstrate Dynamics 365 capabilities and solutions.
- Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
Qualifications:
- Education:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Experience:
- Minimum of 5 years of experience in implementing and customizing Microsoft Dynamics 365 solutions.
- Proven track record of successfully leading Dynamics 365 projects from inception to completion.
- Experience with Dynamics 365 modules such as Customer Service, Sales, Marketing, Finance, and Operations.
- Technical Skills:
- Proficiency in Dynamics 365 customization, configuration, and development.
- Strong knowledge of Microsoft Power Platform (PowerApps, Power BI, Power Automate).
- Experience with Azure services, .NET, C#, JavaScript, and SQL.
- Familiarity with data migration tools and techniques.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Effective time management and organizational skills.
Preferred Certifications:
- Microsoft Certified: Dynamics 365 Fundamentals
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Certified: Power Platform App Maker Associate
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
