Product Support Analyst
- Sun-itsolutions.com
2 Days Ago
NA
NA
Remote
9-12 Years
Required Skills: Microsoft 365 and Microsoft Power Platform component, visualization principles, data modeling using Power-BI,Microsoft Azure Services, particularly Azure Active Directory,Dynamic 365 for Customer Services is highly desired.
Job Description
Key Responsibilities:
- Manage the upgrade and troubleshooting of the Power Platform CoE toolkit.
- Provide expertise in Co-Pilot Studio to enhance and streamline development processes.
- Develop, create and manage Power BI reports and dashboards to support business intelligence needs.
- Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements.
- Collaborate with cross-functional teams to ensure the effective implementation and utilization of Power Platform solutions.
- Conduct training sessions and provide support to team members on Power Platform tools and best practices.
Job Qualifications:
- Power BI expertise: Demonstrated ability to create and manage Power BI Reports and dashboards, with a deep understanding of data visualization and analytics.
- Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooing issues.
- Proficiency in Co-Pilot Studio: Strong Knowledge hands-on experience with Co-Pilot studio for development and automation.
- Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, with a focus on user experience and functionality.
- Strong understanding of Azure Services including Azure Analytics
- Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently.
- Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear and consistent workflows.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
| Years | Required/Preferred | Experience |
| 8 | Required | Hands on experience administering Microsoft 365 and Microsoft Power Platform component |
| 8 | Required | Experience with troubleshooting technical issues, analyzing logs and debugging software applications. |
| 5 | Required | Strong understanding of data visualization principles, data modeling using Power-BI |
| 3 | Required | Familiarity with Microsoft Azure Services, particularly Azure Active Directory |
| 3 | Required | Experience with Dynamic 365 for Customer Services is highly desired. |
