Configure and maintain Salesforce orgs, including custom objects, fields, validation rules, and automation workflows.

Manage user accounts, profiles, and permission sets to ensure secure and efficient access control.

Create and customize reports and dashboards to provide actionable business insights.

Perform data migration, validation, and cleanup using tools such as Data Loader and Import Wizard.

Troubleshoot system issues, provide end-user support, and collaborate with cross-functional teams to optimize system performance.

Lead or participate in Agile development cycles, including sprint planning, daily stand-ups, and release validation.

Maintain clear documentation of processes, test cases, and resolutions using JIRA and Confluence.

Support application and data management, including backend verification using Oracle SQL and API validation with Postman.

Salesforce Administration: Configuration, user management, security controls, and automation setup.

Data Management & Process Improvement: Proven ability to streamline processes and maintain data integrity.

Analytical Thinking & Troubleshooting: Strong problem-solving and root-cause analysis capabilities.

Agile & SDLC Methodologies: Hands-on experience with iterative development cycles, sprint planning, and team collaboration tools (JIRA, Confluence).

Technical Tools: Data Loader, Import Wizard, Oracle SQL, and Postman for API validation.