ABOUT THE ROLE:

ServiceNow Consultant to support the implementation of the ServiceNow platform. The ideal candidate will be responsible for configuring, customizing, and developing ServiceNow applications to meet business requirements. This role requires hands-on experience with ServiceNow modules, scripting, integrations, and UI customizations. The developer will work closely with the ServiceNow Architect and stakeholders to deliver a scalable and efficient solution.

Duties and Responsibilities:

Lead ITAM TC who is an expert with SAM to support workshop sessions, demo solution, refine stories, configure solutions and provide advisory support.

Lead the technical design and implementation of ServiceNow SAM.

Translate business requirements into scalable technical solutions.

Provide technical oversight and guidance to the implementation team.

Ensure adherence to ServiceNow platform standards and customer security policies.

Troubleshoot issues and support UAT and go-live activities.

Collaborate with business consultants to align technical work with process goals.

Participate in Agile ceremonies and support sprint deliverables.

Deliver documentation and support knowledge transfer.

Assist in functional and technical workshops to gather business requirements.

Develop user stories and technical documentation.

Collaborate with architect to define technical design, security roles, and governance frameworks.

Knowledge Management: Configure the knowledge base, approval workflows, and knowledge categories.

Incident Management: Develop incident workflows, SLA configurations, major incident management, and VIP user handling.

Service Request Management: Create order guides, request fulfillment workflows, notifications, and SLA logic.

Agent Workspace: Customize role-based landing pages, Agent Assist, and contextual sidebar features.

Data Migration: Assist in data mapping, migration execution, and validation efforts.

Develop UI Policies, Business Rules, Client Scripts, Flow Designer workflows, and Script Includes.

Utilize Glide API and JavaScript for automation and process optimization.

Support advanced Work Assignment configurations