Salesforce Business Systems Analyst
- Global Applications Solution
7 Days Ago
NA
NA
Santa Clara-CA
6-12 Years
Required Skills: Business Analyst, Business systems Analyst, product owner, CPQ, Quote-to-Cash Processes, JIRA, Salesforce, Steelbrick CPQ, Google Suite, PMP certification, Scrum certification
Job Description
Position: Salesforce Business Systems Analyst
Location: Hybrid – Santa Clara, CA | Local/Nearby Candidates Only (No Relocation)
Duration: 1+ Year
Location: Hybrid – Santa Clara, CA | Local/Nearby Candidates Only (No Relocation)
Duration: 1+ Year
Job Description
We are seeking a skilled Business Systems Analyst (BSA) with strong experience in CPQ / Quote-to-Cash to support product managers, streamline processes, and ensure successful delivery of business initiatives.
Key Responsibilities
- Collaborate closely with Product Managers to understand and document detailed product requirements.
- Support scoping and estimation of new product and service offerings.
- Document cross-functional business requirements and create clear, actionable user stories.
- Define and standardize processes, templates, and playbooks for Product Managers.
- Drive alignment and consensus on business requirements across cross-functional teams.
- Capture tactical and strategic product goals with clear traceability across the organization.
- Identify strategic, core, and support processes spanning functional and organizational boundaries.
- Define interactions with external entities (customers, suppliers, systems) and outline related resources, controls, and stakeholders.
- Partner with QA teams to leverage automation tools for regression and quality assurance.
- Work with business partners and product managers to define and refine UAT test scenarios.
- Manage UAT planning and execution, coordinating between business testers and IT development teams.
- Document test results, track issues, and ensure timely closure and sign-off.
Required Skills & Experience
- 5+ years of experience as a Business Analyst, Business Systems Analyst, or Product Owner.
- Strong experience in CPQ or Quote-to-Cash processes, including process documentation and digital transformation.
- Proficiency in modeling business processes using various tools and methodologies.
- Hands-on expertise in the CPQ / Quote-to-Cash domain.
- Expert-level ability to write user stories and convert business requirements into development-ready artifacts.
- Strong liaison skills to bridge business needs and technical constraints across teams.
- Experience with Confluence and JIRA (highly desired).
- Experience with Salesforce / Steelbrick CPQ (preferred).
- Strong background in requirements analysis, elicitation, modeling, and verification.
- Ability to identify organizational process gaps, redundancies, and interdependencies.
- Exceptional written, verbal, and visual communication skills suitable for all organizational levels.
- Broad understanding of enterprise strategy, processes, and enabling technologies.
- Strong team player with the ability to influence and drive consensus.
- Good working knowledge of Google Workspace (Google Suite).
Nice to Have
- PMP or SCRUM certifications (preferred).
