QC Analyst with SAP BRIM
- Devcare
3 Days Ago
NA
NA
Harrisburg-PA
8-15 Years
Required Skills: SAP BRIM, Azure DevOps, Dynamics CE
Job Description
Title/Role: QA with SAP BRIM
Location: Middletown, PA
Contract Position
Description of Duties
SDLC & Quality Governance
• Follow PTC’s SDLC processes to ensure timely delivery, high-quality output, and cost efficiency.
• Participate in design reviews, provide feedback, and translate functional/technical specifications into test requirements.
• Develop comprehensive test strategies, plans, test cases, and scripts; map test cases to requirements in Azure DevOps (ADO).
Test Planning & Execution
• Lead and execute testing across:
o SAP BRIM components (Convergent Mediation, Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing).
o Functional, Integration, Regression, and End-to-End scenarios.
o Data migration and financial reconciliation validation.
o API, interface, and middleware integrations (e.g., SAP PO/CPI, ADO pipelines, CRM connectors).
o IVR, backend, hardware, and user acceptance (UAT) testing, including tolling-specific field devices (card readers, tag scanners).
• Validate BRIM billing processes, charges, pricing configurations, payment flows, and revenue accounting.
Defect Management & Reporting
• Assess and document risk factors for defects, provide transparent recommendations before production releases.
• Monitor QA execution, defect tracking, root-cause analysis, and quality metrics.
• Prepare and maintain dashboards, reports, and queries in Azure DevOps.
Collaboration & Continuous Improvement
• Work closely with stakeholders, QA Leads, Scrum Leads, business owners, technical teams, and vendors.
• Champion QA best practices, continuous improvement, and process optimization.
• Review and improve user stories, tasks, test cases, and defect documentation for accuracy and completeness.
• Contribute to deployment readiness reviews and production cutover activities.
General Responsibilities
• Support UBOS SIT, UAT, PI cycles, Showbacks, Go-Live, and Hypercare phases.
• Strong written/verbal communication and ability to collaborate across technical and business teams.
• Highly organized, self-directed, and effective in both independent and team environments.
• Proficiency with Microsoft Office 365 and Azure DevOps Testing modules.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all Commission standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the Commission.
Required Skills & Experience
• 8+ years of Quality Assurance experience, with deep expertise in enterprise application testing.
• 2+ years hands-on experience with SAP BRIM, including testing across billing, invoicing, payment processing, and FI-CA.
• 2+ years of Dynamics CE application testing (preferred by PTC).
• Experience with:
o End-to-end testing, integration testing, regression testing, and data migration.
o API testing, backend validation, SQL queries, ETL/Interface testing.
o Testing internal applications (CSR), web applications, ERP systems, banking/financial systems, and tolling domain applications.
o Azure DevOps test/requirements management.
• Strong written/verbal communication and ability to collaborate across technical and business teams.
• Highly organized, self-directed, and effective in both independent and team environments.
• Proficiency with Microsoft Office 365 and Azure DevOps Testing modules.
Preferred / Additional Skills
• Experience in enterprise CRM/ERP transformation projects.
• 2+ years of experience working on tolling applications or transportation industry systems.
• Knowledge of ITIL/ITSM practices.
• Experience with reporting validation, financial reconciliations, or BRIM revenue processes.
Education & Certifications
• Bachelor’s degree in business management, information systems, or related field.
• Equivalent experience may be accepted.
• Relevant QA, SAP, or ITIL certifications are beneficial.
Engagement Requirements
• Candidate’s location is preferred to be within the Continental United States.
• The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either The Commission Central Administration Building located at 700 South Eisenhower Boulevard in Middletown, PA, or The Commission Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive, Middletown, PA.
• Position is primarily remote but requires onsite presence at Middletown, PA for:
o Solution Confirmation
o PI Cycles
o Showbacks
o SIT cycles
o UAT
o Go-Live & Hypercare
• The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission.
• In-person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA.
• The resource may be required to provide onsite post go-live support activities at one of the Commission Middletown PA locations. This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members. The post go-live support period is planned for the six months beginning immediately after the UBOS is “live” with active customers.
• The resource shall attend an orientation session onsite at one of the Commission’s Middletown, PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned Commission Equipment, by the resource. Equipment will not be shipped and cannot be pick up by anyone other than the selected resource. Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed.
• If the resource is based within a 3-hour commuting distance of the Commission’s Middletown PA offices, then no additional compensation for any travel is allowed. The rate is inclusive of any travel costs.
• If travel expenses are authorized, then the travel expenses submitted for reimbursement must adhere to federal GSA guidelines governing hotel, mileage, and meals per diem rates, and must include appropriate expense documentation (receipts). GSA Guidelines are available at: https://www.gsa.gov/travel/plan-book/per-diem-rates?gsaredirect=portalcontent104877.
• The vendor must arrange for workspace for its project team. The Commission will provide meeting space; however, it does not plan to house the project team on a daily basis unless this statement of work states otherwise.
• Remote connectivity: computer equipment and access to required administrative services and facilities will be provided to vendor resources as required. Computer equipment for use while engaged with the Turnpike may include a laptop, iPad or other tablet device, laptop bag, monitors, wireless keyboard, mouse, or other equipment as required to perform job functions. When an engagement ends, all equipment issued to the vendor resources must be returned to the Commission within 2 weeks of the resources being offboarded. All equipment shall be returned to the Commission in good working condition. The Prime Contractor will be invoiced for any unreturned equipment or equipment damaged beyond reasonable wear and tear.
• Vendors are responsible for providing complete and accurate information and correctly completed forms for on-boarding resources. The vendor should allow a minimum of five to seven business days to fully on-board new resources. Vendor resources must:
o Complete the consultant onboarding spreadsheet provided by the Commission.
o Sign the Commission’s “Acceptable Use of Commission Technology Resources” (Policy 8.01) and the Non-Revenue Card Application Use Agreement for door access.
o Provide a contact phone number and a current professional photo.
o Must provide a copy of the results of a Pennsylvania Access to Criminal History – Record Check Certification (ePATCH) of the selected candidate dated after the release date of the Statement of Work.
o Provide a copy of the results of a National Criminal Check.
o If vendor resources will manage or access The Commission systems and/or data for the Commission, they must sign a non-disclosure agreement (NDA), which must also be approved and signable by their Commission supervisor.
• The Commission IT Department has established the following guidelines while working virtually and the vendor resource is expected to follow them:
o Use cameras during meetings.
o Maintain a professional appearance when in meetings and on camera.
o Resources must be available to come to the Commission work location within 3 hours in case of an emergency.
o The vendor-provided resource is expected to be on-site as needed for planned implementations or system issues (when required) with advance notice given when possible.
• Resources must abide by all published IT Standards, including those published publicly at http://paturnpike.service-now.com/kb.
• Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime
