CRM Lead Oracle Fusion
- Siri InfoSolutions Inc
1 Days Ago
NA
NA
Remote
6-10 Years
Required Skills: CRM Lead, Oracle service Cloud, Fusion, Oracle Certification, JavaScript, PHP, MuleSoft, Oracle integration cloud, Oracle BI, Genesys reporting
Job Description
We are looking for CRM Lead for San Jose, CA. (Open for remote -Ready to work in PST time zone)
Required Skills
- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments
Preferred Skills:
- Oracle certifications (e.g., Oracle B2B Service Certified).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
