Oracle Service Cloud CX Consultant
- Siri InfoSolutions Inc
6 Days Ago
NA
C2C
California City-CA
5-9 Years
Required Skills: (
Job Description
Oracle Service Cloud CX Consultant
San Jose CA Onsite
Job Description:
- Oracle Fusion B2B Service Cloud – At least 5 years of experience in implementation.
- Customer Management
- Lead/Opportunity Management
- Service Request Management
- Service Level Agreements
- Installed Based Assets
- Field Service Work Orders
- Knowledge Management
- SLA, Milestones & Coverage Management
- Custom Object Definition & Management
- Object Functions
- Object Workflows
- Triggers
- Screen - Custom Layouts
- Web Services
- Registration
- Invocation & Response Management
- Fusion BI Publisher Reports
- Data Model Creation
- Reports using standard and custom Subject areas
- Digital Customer Service (DCS) – Preferred
- Knowledge on Integrating B2B Service with Oracle Field Service
- Strong Programming skills, as well as the ability to review complex code bases written by others.
- Understanding of Cloud Architecture.
- Should have knowledge on Data Migration.
- Responsible for Customer Production Support, tracking-incidents, replication, troubleshooting and resolution of critical production calls.
- Integrations and Extension to PaaS (Workflow, Reports, APIs, and Error Handling)
Experience in Fusion CRM BI Dashboards and OTBI Analytics Cloud. - Knowledge of other CX products like CX Sales Cloud and B2C Service (RightNow) is an advantage.
- Mandatory knowledge on Redwood UX using visual builder studio
