Mainframe Service Ownership
- Synchrony Systems Inc.
2 Days Ago
180000-200000 per Annum + Benefits
Yearly
Waltham-MA
5-44 Years
Required Skills: Mainframe Service Ownership , production support, service management, operations
Job Description
Note: This role is not open for C2C/C2H/1099 or any contract arrangements
Job Description
Must Have Technical/Functional Skill
Experience
- 5–8 years of experience in mainframe production support, service management, or operations roles
- Prior experience supporting regulated environments, preferably utilities (electric, gas)
Technical & Operational Skills
- Strong understanding of IBM Mainframe (z/OS) environments
- Hands on exposure to:
- CICS, DB2, IMS
- Batch scheduling and job control (JCL)
- COBOL, PL/I, Assembler (read & review capability)
- Experience managing 24x7 production support and critical batch cycles
- Solid knowledge of ITIL-based service management processes
Domain & Compliance
- Experience supporting utility business processes such as:
- Customer Information Systems (CIS)
- Billing and Meter to Cash
- Awareness of regulatory and audit requirements impacting billing and customer operations
Communication & Leadership
- Ability to translate technical issues into business and customer impact
- Experience working with cross functional stakeholders and vendors
- Strong documentation and reporting skills
Roles & Responsibilities
- Own and manage the end to end service lifecycle for assigned mainframe applications and platforms
- Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes
- Lead incident, problem, and major incident management, including root cause analysis and corrective actions
- Govern batch processing cycles, ensuring timely and accurate billing and downstream processing
- Oversee change and release management, ensuring production readiness and risk mitigation
- Monitor and report on service SLAs/SLOs, availability, and operational KPIs
- Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality
- Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation
- Identify and drive continuous service improvements, including automation, stability, and cost optimization
- Provide clear and timely business and executive communications during service disruptions
Benefits Overview
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
