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Lead UX and OCM strategies for enterprise modernization projects
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Drive user adoption, stakeholder engagement & change readiness
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Conduct workshops, journey mapping & process assessments
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Develop communication, training & change management plans
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Collaborate with business, technical & leadership teams
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Support Agile delivery and human-centered design initiatives
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15–20 years of UX / OCM experience
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Strong expertise in digital transformation programs
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Experience with stakeholder management & change adoption
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Knowledge of UX research, user journeys & process improvement