ServiceNow Architect
- Hirextra
3 Days Ago
NA
W2, C2C
Chicago-IL
4-8 Years
Required Skills: ITSM, ITOM, CMDB, Discovery, ITAM
Job Description
We are seeking an experienced ServiceNow Architect to lead the design, architecture, implementation, and governance of enterprise-wide ServiceNow solutions. The ideal candidate will have deep expertise across the ServiceNow platform, strong ITSM/ITOM knowledge, and experience driving scalable digital workflow transformations.
Required Skills
- ServiceNow Architecture & Platform Design
- ITSM, ITOM, CMDB, Discovery, ITAM
- Service Catalog & Workflow Automation
- REST/SOAP APIs & Integrations
- JavaScript, Glide API, Business Rules, Script Includes
- Flow Designer & Integration Hub
- ServiceNow Governance & Best Practices
- MID Server Implementation
- ITIL Framework
- Agile/Scrum Methodology
Responsibilities
- Define and maintain the overall ServiceNow platform architecture and roadmap.
- Lead implementation and enhancement of ServiceNow modules including ITSM, ITOM, CMDB, Discovery, ITAM, and custom applications.
- Design scalable, secure, and high-performing ServiceNow solutions aligned with business requirements.
- Architect integrations with enterprise applications using REST/SOAP APIs, Integration Hub, and MID Servers.
- Establish platform governance, coding standards, and best practices.
- Collaborate with business stakeholders, product owners, and technical teams to deliver enterprise solutions.
- Provide technical leadership, code reviews, and architectural guidance to developers and administrators.
- Drive platform upgrades, performance optimization, security compliance, and technical debt reduction.
- Support CMDB strategy, Discovery implementation, and data governance initiatives.
- Participate in architecture reviews, solution design workshops, and project planning activities.
Qualifications
- ServiceNow platform experience.
- Experience as a ServiceNow Architect or Lead ServiceNow Consultant.
- Strong experience with ITSM, ITOM, CMDB, Discovery, and Service Catalog.
- Hands-on experience with JavaScript, Flow Designer, Business Rules, Client Scripts, and Integrations.
- Experience with ServiceNow upgrades, domain separation, and platform governance.
- Strong understanding of ITIL processes and service management best practices.
- ServiceNow CSA, CAD, CIS, or CTA certifications preferred.
- Excellent communication, stakeholder management, and leadership skills
