Required Skills: Salesforce CRM, Agile, stakeholder

Job Description

Core Responsibilities

• Requirement Gathering & Documentation: Elicit, analyze, and document business requirements, turning them into technical specs and user stories.
• System Configuration & Optimization: Configure Salesforce (reports, dashboards, workflows, fields, page layouts) to improve efficiency.
• Stakeholder Communication: Act as the liaison between business users and IT teams, managing expectations and priorities.
• Testing & Training: Perform User Acceptance Testing (UAT) and conduct training for end-users to ensure high adoption rates.
• Data Analysis & Maintenance: Ensure data integrity within the Salesforce platform and provide insights to leadership. 

Roles & Responsibilities

• Salesforce Proficiency: Deep knowledge of Salesforce configuration, standard objects, reports, and dashboards.
• Analytical Skills: Ability to analyze business processes and identify areas for improvement.
• Communication Skills: Strong verbal and written skills for technical documentation and stakeholder management.
• Project Management: Experience working in Agile or Waterfall methodologies.
• Certifications: Often, a Salesforce Administrator certification is required, and a Salesforce Business Analyst certification is preferred.