Required Skills: Genesys Cloud CX, implementing Genesys Cloud CX, Architecture, Genesys platform

Job Description

• Engage with stakeholders to understand business challenges and define technology-driven solutions.
• Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.
• Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.
• Support the onboarding of new service lines and clinics onto the Genesys platform.
• Assist with the development of proof-of-concept demos and solution blueprints.
• Provide hands-on technical guidance and support for end-users related to AI model integration and automation workflows.
• Collaborate with internal teams to develop best practices, technical documentation, and training resources.
• Act as a trusted advisor, helping to navigate and troubleshoot a variety of technology-related issues.

• 3-5 years exp of moving from on prem to Genesys Cloud CX or experience implementing Genesys Cloud CX.
• New requests coming in to bring in new service lines – needs people who can come in and troubleshoot
• Some architecture experience would be nice
• Technical Skills: Deep familiarity with the Genesys platform, including migration from on-premise to cloud environments (Genesys Cloud CX). Experience with contact center operations and familiarity with telecom providers.