Transition Manager
- Infyshine Inc.
33 Days Ago
NA
C2C
Jersey City-NJ
10-15 Years
Required Skills: Transition Management, Service Transition, Knowledge Transfer, KT, Stakeholder Management, Vendor Management, Program Governance, Risk & Issue Management, Operational Readiness, ITIL, Service Delivery, Managed Services, Resource Onboarding, Process Documentation, Executive Communication
Job Description
Key Responsibilities
- Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
- Develop and manage transition plans, timelines, milestones, dependencies, and deliverables.
- Coordinate knowledge transfer (KT), shadowing, reverse-shadowing, and oper ational readiness activities.
- Establish governance structures, status reporting, RAID management, and executive communications.
- Work closely with client stakeholders, incumbent vendors, delivery teams, and project managers to ensure successful transition outcomes.
- Define support processes, runbooks, SOPs, escalation matrices, and operational procedures.
- Track and manage transition risks, issues, and dependencies.
- Drive resource onboarding, access provisioning, environment readiness, and tool setup activit es.
- Ensure compliance with contractual obligations, service level agreements (SLAs), and transition acceptance criteria.
- Support service stabilization activities and transition-to-operations handoff.
Required Qualifications
- 10+ years of IT experience with at least 3-5 years leading transition or service onboarding programs.
- Experience managing transitions for Application Management Services (AMS)
- Strong understanding of ITIL processes including Incident, Problem, Change, Knowledge, and Service Request Management.
- Proven experience in stakeholder management across business, technology, and vendor organizations.
- Experience creating transition plans, governance reports, RAID logs, and operational readiness assessments.
- Strong project management and organizational skills.
Preferred Qualifications
- ITIL Foundation or higher certification.
- PMP, Prince2, Agile, or Scrum certification.
- Experience working with global delivery models and offshore/onshore teams.
- Experience in financial services, insurance, healthcare, or large enterprise environments.
- Familiarity with ServiceNow, Jira, Confluence, Azure DevOps, or similar service management tools.
Key Skills
- Transition Management
- Service Transition
- Knowledge Transfer (KT)
- Stakeholder Management
- Vendor Management
- Program Governance
- Risk & Issue Management
- Operational Readiness
- ITIL
- Service Delivery
- Managed Services
- Resource Onboarding
- Process Documentation
- Executive Communication
Success Metrics
- On-time transition completion
- Successful knowledge acquisition and sign-off
- Minimal business disruption during transition
- SLA adherence during stabilization period
- Successful transition-to-steady-state handoff
- Client satisfaction and governance compliance
