ServiceNow Virtual Agent Architect
- VRK IT VISION
21 Hours Ago
50-60 per Hourly
W2, C2C, 1099
Remote
10-20 Years
Required Skills: Client Virtual Agent, Conversational AI, NLU, Virtual Agent , Flow Designer, IntegrationHub, JavaScript, REST APIs, SOAP APIs, ITSM, CSM
Job Description
Key Responsibilities:
- Lead the architecture and design of Client Virtual Agent and conversational AI solutions.
- Define scalable Virtual Agent, NLU, chatbot, and integration architecture.
- Design integrations with Client modules and external applications using REST/SOAP APIs and IntegrationHub.
- Establish best practices for Flow Designer, scripting, conversational workflows, security, and performance.
- Collaborate with business stakeholders, developers, and enterprise architects to translate requirements into solutions.
- Provide technical leadership, conduct design reviews, and mentor development teams.
Required Skills:
- 8+ years of Client experience with strong architecture background.
- 3+ years of hands-on Client Virtual Agent / Conversational AI experience.
- Strong expertise in NLU, Virtual Agent, Flow Designer, IntegrationHub, JavaScript, REST/SOAP APIs.
- Experience with ITSM/CSM and enterprise Client implementations.
- Strong knowledge of Client architecture, integrations, security, scalability, and best practices.
