IT Computer Support
- Cube Hub Inc.
15 Days Ago
25-25 per Hourly
C2C
Ankeny-IA
8-10 Years
Required Skills: computer hardware, software, networking, basic cybersecurity, Microsoft Office and standard business applications, Microsoft Copilot, ChatGPT, PowerShell, Python, VBA
Job Description
Responsibilities
- Provide hands-on IT support for PCs, printers, scanners, networks, and other technology.
- Troubleshoot hardware, software, connectivity, and user issues.
- Manage support tickets through ServiceNow.
- Assist with IT projects, upgrades, deployments, and technology rollouts.
- Maintain IT asset inventory and equipment records.
- Support printer maintenance and equipment disposal.
- Identify opportunities to improve IT processes and user experience.
- Occasionally travel to supported facilities in Altoona and Ames as needed, typically 15–30 minutes one way.
Requirements
- 1+ year of IT experience preferred; recent graduates encouraged.
- Knowledge of computer hardware, software, networking, and basic cybersecurity.
- Strong troubleshooting and customer service skills.
- Experience with Microsoft Office and standard business applications.
- IT-related degree or equivalent experience.
- Familiarity with Microsoft Copilot, ChatGPT, PowerShell, Python, or VBA is a plus.
- Ability to lift up to 25 lbs.
- Must be comfortable working both in an office and manufacturing/shop-floor environment.
Additional Requirements
- Metatarsal safety shoes required on Day 1.
- Business casual dress code.
- Must be comfortable using a John Deere Gator to travel around the facility.
- Occasional local travel to Altoona and Ames as needed.
