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Monitor network performance and availability for Retail, Firewall and Datacenter environments.
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Troubleshoot and resolve L2/L3 network incidents.
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Handle tickets and service requests within defined SLAs.
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Escalate complex issues to L3 engineers when required.
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Participate in on-call and major incident support activities
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Support hybrid network environments.
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Troubleshoot network connectivity between cloud and on-premises infrastructure.
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Support data center network operations and maintenance