AI Support Engineer, Full stack Engineer
- VDART Inc.
2 Days Ago
NA
C2C
Remote
8-10 Years
Required Skills: Full Stack Development, Java, Spring Boot, Microservices, REST API, API integrations, Google Cloud Platform, GCP, GKE, Google Kubernetes Engine, Kubernetes, PubSub Cloud Monitoring, Logging Apigee API, Gateway, Alloy DB, Scheduler, Workflow, AI Application Support, AIenabled application support, Google ADK Agents, Gemini API integrations, RAGbased application architectures, AI service consumption, Prompt execution, flow understanding, AMS Production Support L2L3 Support, Incident Management, Problem Management, Root Cause Analysis RCA, Release Management, Change Management, Service Request Fulfilment, SLA Management, Production Support, Leadership, Customer facing leadership, Technical governance, KT management, Offshore coordination, Dataflow, Healthcare Life Sciences domain, DevOps, CI/CD tools, AIlied operations tools, automation
Job Description
We are looking for Full stack engineer and AI support engineer who Lead L2L3 application support and engineering activities Act as the primary customer facing technical lead responsible for incident management release coordination stakeholder communication RCA leadership application stability and continuous improvement initiatives Own technical governance while collaborating with offshore teams to ensure 24x7 operational support.
Key Responsibilities
- Serve as overall technical lead for BidIQ Pricing Engine Guidance Engine and EnablerSwitch support
- Lead P1P2 incident bridges and critical production escalations
- Drive RCA reviews and preventive actions
- Coordinate releases deployments and postproduction validations
- Guide offshore support engineers and cloud engineers
- Participate in governance reviews service reporting and client leadership meetings
- Support minor enhancements and continuous improvement initiatives
- Own transition KT validation and operational readiness activities
