Required Skills: NOC operating Models, SOC operating models, alarm flows, ticket lifecycles, triage processes, escalation paths and operational pain points

Job Description

• Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance and incident management domains.
• Lead customer workshops and discovery sessions to assess current-state NOC/SOC operating models, alarm flows, ticket lifecycles, triage processes, escalation paths and operational pain points.
• Define Agentic AI-driven solution architectures for alarm correlation, event deduplication, anomaly detection, root-cause analysis, incident enrichment, ticket automation and closed-loop remediation.
• Drive operational transformation outcomes including MTTR reduction, alert-noise suppression, faster triage, improved fault isolation, proactive incident prevention and better customer experience.
• Translate network and operations challenges into scalable architectures spanning OSS, service assurance, observability, telemetry, ITSM, knowledge management and automation platforms.
• Design integration patterns for alarms, events, incidents, topology, inventory, logs, metrics, traces and operational knowledge across telecom NOC/SOC ecosystems.
• Partner with AWS, customer network teams, operations teams and engineering stakeholders to design secure, scalable and cloud-native Agentic AI telecom platforms.
• Develop NOC/SOC transformation roadmaps, target-state operating models, automation backlogs, use-case prioritization and phased implementation strategies.
• Lead solutioning, PoCs, end-to-end technical delivery and executive presentations focused on operational efficiency, service reliability, network resilience and measurable business outcomes.
• Provide architecture governance across onsite and offshore teams, ensuring operational use cases are aligned with telecom processes, data quality, integration feasibility and production-readiness.
• Collaborate closely with Offshore teams, business, network, security, operations, product and engineering stakeholders throughout the transformation lifecycle.
• Mentor architects and technical teams on Agentic AI-driven telecom patterns, NOC/SOC automation design, observability-led operations and architecture best practices.