IT Systems Support
- Infojini Inc.
11 Days Ago
NA
C2C
Rancho Cordova-CA
8-10 Years
Required Skills: Windows 11, Microsoft 365 application support, Active Directory, Identity Management, MECM, SCCM imaging, automated deployment, PC Imaging, Laptop imaging, setup and deployment, Hardware and software troubleshooting, Desktop and network diagnostics, 2nd-level help desk support, VPN and teleworking solutions, Enterprise server system, client-server systems, WAN architecture concepts
Job Description
Position Description
Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications, along with providing information technology support. Current projects include assisting with imaging, setup, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with new building setup and staff moves.
The ability to:
- Operate, maintain, and perform repairs on information technology equipment and software.
- Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment-specific desktop and network hardware and software issues and respond appropriately to customer service requests
- Operate, maintain, and perform repairs on personal computers, laptops and peripherals
- Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves
- Pay attention to detail and the ability to work with rapidly changing priorities
- Provide 2nd-level help desk support
- Lift equipment that weighs up to 50 pounds
- Have a valid California Driver's License, Class C
Knowledge of:
- Windows 11 and Microsoft 365 application support
- Active Directory or other identity management system
- Imaging software and automated imaging processes using MECM/SCCM
- PC/Laptop deployments
- Teleworking and VPN solutions
- Principles and practices of customer service
- Principles and practices of troubleshooting computer system hardware and software problems
- Familiarity with WAN architecture and concepts of enterprise-level applications at a high level
