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Bachelor's degree in Computer Science, Engineering, or a related technical field.
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Strong hands-on experience with Java, Full Stack Development, Microservices, and SDLC practices. .Net knowledge is desired too
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Experience on AI/Agentic AI, SRE, Reliability Engineering, Observability, and Production Engineering
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Experience identifying service resiliency gaps and driving reliability improvements.
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Hands-on exposure to observability, production support, and incident analysis.
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Performance engineering and Java multithreading experience is a plus.
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Excellent troubleshooting and problem-solving skills.
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Strong database programming and query optimization skills.
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Ability to perform deep root cause analysis using application logs, source code, system events, and monitoring tools.
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Ability to work independently with limited upfront requirements and perform technical analysis to identify improvement opportunities.
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Ability to translate findings into actionable engineering initiatives and create Jira stories/backlogs to improve application resiliency, reliability, and operational efficiency.
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Experience working closely with engineering teams to drive modernization and stability improvements across services.
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Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
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Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.