Required Skills: firewalls, proxies, VPN, WAF, AWS
Job Description
Certifications: CCNA, CCNP, Palo Alto / Zscaler Certifications
Tools: Zscaler
o ZIA (Proxy)
o ZPA (Zero Trust Access)
Firewall Management
o Panorama (Palo Alto)
WAF
Azure WAF, AWS WAF, Akamai CDN WAF, Cloudflare CDN WAF
Roles & Responsibilities
· Handle advanced ticketing for network security incidents
· Implement high-priority change requests and advanced service requests
· Provide technical support for customer network design and new business queries
· Provide inputs to customer teams on technology recommendations and transformation initiatives
· Analyze RCA for major incidents and recurring issues to drive resolution
· Perform capacity and performance management across network and security infrastructure
· Work with OEM vendors for software patching, upgrades, and technology refresh initiatives
· Lead execution of technology refresh implementation across network security landscape
· Drive operational excellence and continuous service improvement initiatives
· Enable automation and AIOps adoption in collaboration with L2 teams
Technical Skills / Competencies
· Strong hands-on experience in network security operations
· Knowledge of firewalls, proxies, VPN, and network access control
· Experience with Palo Alto,Panorma, security policies, High availability, Global protect, Site to site VPN
· Zscaler ZIA traffic forwarding methods such as Pac file management, ZCC, URL category, Anti malware, and Sandbox.
· Experience in maintaining ZPA app connectors, security policies, SIPA management.
· WAF, AWS public load balancer configuration
· AZURE application Management, Front Door, Fine Tuning of OWASP top 10.
· Cloudflare DNS management
· Cloudflare CDN
· Cloudflare WAF, fine tuning
· Akamai CDN, WAF management. Defining properties.
· Strong troubleshooting and analytical skills for complex issues
· Experience in incident, problem, and change management
· Understanding of capacity planning and performance tuning
· Experience working with OEM vendors and third-party providers
· Exposure to automation and AIOps tools
Soft Skills
· Strong stakeholder communication and coordination skills
· Ability to drive RCA discussions and improvement initiatives
· Strong documentation and reporting capabilities
· Ability to work in a 24x7 support model if required