Required Skills: Production Support, ITIL Operations, Incident Management, Problem Management, Change Management, Release Management, Production Monitoring, Troubleshooting, Root Cause Analysis, RCA, Cloud, DevOps, Microsoft Azure, Azure Services, Azure DevOps, CI/CD

Job Description

• Production Support & ITIL Operations
• Incident, Problem, Change & Release Management
• Production Monitoring & Troubleshooting
• Root Cause Analysis (RCA)
• Azure Cloud & Azure Services
• Azure DevOps & CI/CD
• Terraform / Infrastructure-as-Code
• Kubernetes
• Python & PowerShell Automation
• ServiceNow / CMDB
• Datadog, ELK/Kibana, SolarWinds, ThousandEyes
• IAM, Active Directory/Entra ID & CyberArk
• SQL, APIs, Control-M & Informatica
• Security remediation, vulnerability management & compliance
• Disaster Recovery, platform reliability & observability