Required Skills: Cisco ASA, Zscaler, SOP ,
Job Description
- Configure, Manage and administer the F5 Load balancer LTM & GTM
- Provision virtual IP configuration and load balancing method based on application team requirement
- Add/Modify/delete pool members, health monitoring string, NAT and iRule configuration
- GTM wide IP configuration between the data center
- perform packet level analysis to identify the issue during troubleshooting incidents.
- Provision and validate the DNS entries for VIP and WIP
- Periodic renewal of SSL certificates in F5 Load balancer using Venafi
- Mitigate the vulnerabilities by periodic firmware upgrades and hotfix patches also device upgrades
- Coordinate with vendor for part replacement and high priority issues
- Triage, identify and fix the incidents related to F5 load balancer and its server hosted environments
- Deep dive analysis of recurring incidents and provide root cause analysis
- coordinate with OEM for hardware and software related issues.
- Perform the trend analysis to identify repeated issues.
Checkpoint and Cisco ASA
- Add/modify/delete firewall rules and push
- Mitigate the vulnerabilities by periodic firmware upgrades and hotfix patches also device upgrades
- Coordinate with vendor for part replacement and high priority issues
- Analyze and perform bug scrub validation for the newly recommended codes
- Triage, identify and fix the incidents related to Checkpoint and Cisco ASA
- Deep dive analysis of recurring incidents and provide root cause analysis
- coordinate with OEM for hardware and software related issues.
- In-depth knowledge of NAT, routing and IPSEC.
Zscaler
- Configuring access control settings. Blocking/Opening destination ports.
- Creating/Deleting/Modifying user on Proxy server application and in Proxy server AD group for authentication.
- Creating/Modifying/Deleting Custom URL’s list.
- Management and configuration of filters.
- Managing SAAS proxy services settings.
- Troubleshooting Web filter application as and when required.
- Review of daily/weekly/monthly checklist
- Repeat Incident / Alert Analysis
- Configure Web filter application to generate reports/logs.
- Troubleshooting and fixing Content filter application related issues/problems.
- Troubleshooting SAAS Proxy Service availability or performance problems.
- Repeat Incident / Alert Analysis
- Change management – Planning, Implementation and Execution of Change requests
- Continual Service Improvement Planning and executions
- Preparing, maintaining, and updating of SOP and Knowledgebase
- Incident remediation support for specific policy violations in ZIA
- Interface & troubleshoot any Zscaler services specific issues and incidents
- Work with dependent service owner to resolve any ZIA related issues
- Maintaining the ZIA service reporting and dashboard recommendation
- Minor changes (<1 day) to the ZIA service reporting and dashboards
- Agent Configuration support via Zscaler console