Technical Data Gathering Specialist
- Conchtech
15 Hours Ago
NA
C2C
Remote
6-10 Years
Required Skills: Technical design, Technical data collection, Dedicated Internet Access, VPN, SD-WAN, broadband, managed router, Ethernet, private line, wavelength, colocation, security
Job Description
Position Summary
The Technical Data Gathering Specialist is responsible for coordinating, collecting, reviewing, and validating the technical information required to support successful customer service delivery. This position works directly with customers and internal teams to ensure that technical requirements are complete, accurate, and available before an order advances into provisioning.
The role supports a digital, customer-focused TDG experience that allows customers to provide or update technical information through self-service forms. The specialist reviews the information received, resolves missing or unclear requirements, and helps ensure the order can move forward using validated customer data or approved standard configuration information.
Required Qualifications
The following qualifications are recommended for the position based on the responsibilities above:
- Experience in telecommunications, service delivery, order management, provisioning, network implementation, technical support, or a related operational environment.
- Demonstrated ability to interpret customer orders, product information, and technical requirements.
- Strong analytical and problem-solving capabilities.
- Ability to identify missing, conflicting, or incomplete technical information.
- Strong written and verbal communication skills.
- Ability to communicate technical requirements clearly to both technical and nontechnical audiences.
- Experience working across multiple functional teams.
- Strong organizational skills with the ability to manage multiple orders, tasks, and customer follow-ups.
- Ability to work within established service-delivery timelines and escalation procedures.
- Proficiency with web-based forms, workflow tools, order-management applications, and Microsoft Office applications.
Preferred Qualifications
- Knowledge of telecommunications products such as Dedicated Internet Access, VPN, SD-WAN, broadband, managed router, Ethernet, private line, wavelength, colocation, security, and related network services.
- These are among the product categories referenced in the TDG presentation.
- Experience with technical design, technical data collection, or customer requirements validation.
- Experience supporting customer service activation or network provisioning.
- Familiarity with digital customer-notification and self-service processes.
- Experience conducting user acceptance testing or validating workflow enhancements.
- Familiarity with structured and unstructured technical data, system integrations, and automated workflows.
