Genesys Developer
- Siri InfoSolutions Inc.
4 Hours Ago
NA
C2C
Remote
7-10 Years
Required Skills: Python, JavaScript , JSON, webhooks, error handling,
Job Description
· Strong Genesys Cloud development experience, including Architect flows, bots, and Data Actions.
· Experience building chatbots and virtual agents, including intents, conversation flows, and escalation to live agents.
. Familiarity with Genesys Al Studio and agentic virtual agents, with the ability to learn and evaluate new capabilities.
· Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval, ticket creation, and workflow automation.
· Strong REST API integration skills, including OAuth, JSON, webhooks, error handling, and troubleshooting.
· Optional - Practical programming skills in Python or JavaScript for custom connectors, integrations, and Al tools.
· Experience connecting and maintaining knowledge sources, validating responses, and improving chatbot accuracy.
· Understanding of enterprise security, including SSO, role-based access, credential management, and protection of sensitive data.
. Ability to monitor and troubleshoot solutions, distinguish bot or integration issues from platform issues, and document support procedures.
· Ability to work independently, translate business requirements into technical solutions, and collaborate with our US team.
· Experience building chatbots and virtual agents, including intents, conversation flows, and escalation to live agents.
. Familiarity with Genesys Al Studio and agentic virtual agents, with the ability to learn and evaluate new capabilities.
· Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval, ticket creation, and workflow automation.
· Strong REST API integration skills, including OAuth, JSON, webhooks, error handling, and troubleshooting.
· Optional - Practical programming skills in Python or JavaScript for custom connectors, integrations, and Al tools.
· Experience connecting and maintaining knowledge sources, validating responses, and improving chatbot accuracy.
· Understanding of enterprise security, including SSO, role-based access, credential management, and protection of sensitive data.
. Ability to monitor and troubleshoot solutions, distinguish bot or integration issues from platform issues, and document support procedures.
· Ability to work independently, translate business requirements into technical solutions, and collaborate with our US team.
