Required Skills: ITIL Process definition, integration solutions, architecture-level configuration, ITSM, ITOM, ITAM, ServiceNow custom application design and development, IT Asset Management lifecycle, ServiceNow HAM Pro, CMDS,

Job Description

• Strong experience with ITIL process definition, integration solutions, and architecture-level configurations.
• Led 3+ ServiceNow transformation implementation projects across ITSM, ITOM, ITAM, and integrations, including the complete implementation lifecycle.
• Strong ServiceNow custom application design and development experience.
• Expertise in ServiceNow deployments, third-party integrations, orchestration, operational activities, project management, and merging multiple instances.
• Experience with IT Asset Management lifecycle and ServiceNow HAM Pro.
• Led 5+ end-to-end implementations involving ITSM, ITOM, ITAM (HAM/SAM), and CMDB.
• Experience with support, maintenance, migration, upgrades, integrations, and implementations.
• Ability to mentor teams and provide technical guidance.
• Strong ability to design technical solutions and best practices based on customer requirements and translate them into functional requirements.
• Strong ITIL process knowledge with the ability to evaluate requirements against ITIL and industry standards.
• Experience maintaining and reviewing license data in ServiceNow and proactively identifying compliance issues.
• Required certifications: ServiceNow System Administrator, ServiceNow Implementation Specialist in ITSM/HAM/SAM/Discovery, and ITIL V3 Foundation.
• Hands-on experience architecting and delivering GxP-compliant ServiceNow solutions, including CSV, URS, SRS, IQ/OQ, RTM, 21 CFR Part 11 compliance, audit trails, and validation documentation.
• Strong experience with ServiceNow Service Exchange architecture and integrations, including remote catalog items, incident synchronization, foundation data management, cross-instance integrations, and validated/non-validated ServiceNow environments.