AWS Connect Engineer
- Siri InfoSolutions Inc.
2 Days Ago
NA
Yearly
Atlanta-GA
6-10 Years
Required Skills: AWS Lex, Java programming , CI/CD pipeline
Job Description
Must Have Technical/Functional Skills
Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API’s, dependency libraries upgrade, jdk upgrade etc.
Experience of creating AWS Lex.
Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks.
Knowledge of contact routing strategies, queues, and agent configuration etc.
Understanding of AWS services relevant to Amazon Connect (e.g Lambda,S3,Dynamo DB) for integration.
Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.
Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API’s, dependency libraries upgrade, jdk upgrade etc.
Experience of creating AWS Lex.
Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks.
Knowledge of contact routing strategies, queues, and agent configuration etc.
Understanding of AWS services relevant to Amazon Connect (e.g Lambda,S3,Dynamo DB) for integration.
Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.
Roles & Responsibilities
Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement
Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.
Identify opportunities for automation and efficiency improvements
Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.
Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.
Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.
Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement
Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.
Identify opportunities for automation and efficiency improvements
Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.
Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.
Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.
