L2 Cloud Support Engineer
- AgreeYa Solutions Inc.
3 Hours Ago
NA
W2
westerville-OH
5-20 Years
Required Skills: Azure, Azure AD, Entra ID
Job Description
AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly.
Job Responsibilities
Azure Infrastructure Operations (IaaS)
- Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.
- Monitor and optimize Azure infrastructure performance, availability, and scalability.
- Implement and maintain Azure Monitoring solutions and alerts.
Hybrid Infrastructure & Identity Management
- Manage and support hybrid cloud environments integrating on-premises and Azure services.
- Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
- Support Active Directory, Exchange, and Microsoft 365 environments.
Incident, Problem & Change Management
- Serve as the escalation point for complex L2 infrastructure incidents.
- Perform root cause analysis (RCA) and implement corrective/preventive actions.
- Participate in incident, change, and problem management processes following ITIL practices.
- Ensure timely resolution of infrastructure and network issues.
Monitoring, Security & Compliance
- Monitor infrastructure health, system performance, and security compliance.
- Conduct infrastructure audits and maintain operational documentation.
Backup & Disaster Recovery
- Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
- Support business continuity and emergency outage response activities.
Team Collaboration & Leadership
- Provide technical guidance and mentorship to junior team members.
- Required Skills & Experience
- Microsoft Azure (Compute, Networking, Storage)
- Microsoft Entra ID (Azure AD)
- Azure Monitoring & Security
- Hybrid Cloud Infrastructure Knowledge
- VMware / Hyper-V Administration
- Windows Server Administration
- VPN & ExpressRoute Connectivity
- Incident & Change Management
- Root Cause Analysis (RCA)
- Preferred Skills & Experience:
- Microsoft 365 Administration
- Exchange Administration
- Backup & Disaster Recovery Solutions
- IT Infrastructure Monitoring Tools
- ITIL Process Knowledge
Education Required:
- Bachelor s degree in computer science, Information Technology, Engineering, or equivalent practical experience.
