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Serve as the business process expert for Order-to-Cash functions (customer management, order processing, fulfillment, billing, returns, credit management, customer service).
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Provide detailed knowledge of current sales, distribution, and customer service processes.
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Participate in fit-to-standard workshops and evaluate SAP S/4HANA capabilities.
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Review and validate business requirements, process designs, configuration decisions, and functional specifications.
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Support testing (SIT/UAT), data migration validation, and cutover preparation.
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Support change management, user training, and adoption activities.