Support and improve Oracle Fusion ERP, SCM, HCM and EPM for a Gaming & Hospitality client. The work covers ServiceNow support, quarterly patch testing, OIC integrations and GenAI agent builds.
Responsibilities
Resolve ServiceNow tickets within SLA, mostly in SCM, Procurement/AP and Financials/Projects
Run quarterly ERP/SCM/HCM regression testing and monthly EPM release testing
Build and support OIC integrations (e.g., HCM→Okta, AP 3-way match)
Support delivery of Fusion AI Agent Studio agents through UAT and production