IT Project Manager
- Virisha Tech
4 Hours Ago
NA
W2
King of Prussia-PA
8-10 Years
Required Skills: Business Process , Call Center , Dynamics , Microsoft Dynamics CRM , SAP , Project Management.
Job Description
Enterprise Program Manager - Project Lead (Assistant IT Director)
Our client, a top-tier Management Consulting firm, is seeking an experienced IT Project Manager to support a growing portfolio of strategic initiatives for a leading marketer and distributor of propane gas nationally.
This organization serves customers with operations spanning residential, commercial, and industrial markets.
The work environment combines a mission-driven culture with a nationwide footprint and a focus on enhancing customer experience through technology and process improvements.
The individual will be responsible for providing project management support across several new initiatives, primarily focused on three key areas: Call Center operations, Self-Service Online Portal enhancements, and Back Office functions.
The Project Manager will collaborate with assigned stakeholders to define, communicate, and manage projects within the current portfolio
Requirements and Qualifications:
· Manage multiple projects as part of a larger portfolio of initiatives.
· Support the definition and revision of business processes related to customer experience, including customer journeys and call center workflows within Microsoft Dynamics CRM (D365).
· Assist and guide Business Process Analysts in capturing business requirements, identifying testing scenarios, and documenting other critical project elements.
· Coordinate with technology architects to define and validate build-or-buy solutions.
· Oversee cross-platform business process integrations spanning multiple technologies, including Microsoft Dynamics CRM, SAP, digital platforms, Qlik, BI, and others.
· Collaborate with cross-functional teams—including Customer Operations (Call Center, Digital, Back Office), Consulting, Customer Experience SMEs, and IT (Architects, Developers, Integration and Data Specialists).
· Support delivery of multiple project releases on an accelerated timeline throughout calendar year 2025, with potential continuation into 2026.
· Manage enhancements and improvements across Microsoft Dynamics 365, SAP, and associated platform integrations.
· Coordinate with other Project Managers, IT Business Partners, and Solution Architects to ensure alignment and successful delivery.
· 8+ years project management experience leading large scale technology initiatives
· CRM and ERP Projects: Experience managing initiatives involving CRM (Dynamics a plus) and ERP systems (SAP a plus).
· Industry Knowledge: Experience in the energy or utilities industry is preferred, but not required.
· Project Methodologies: Proficiency working within various project management methodologies, including Waterfall, Agile, and hybrid approaches.
Administration & Management: Strong understanding of business and management principles, including strategic planning, resource allocation, leadership techniques, coordination of people and resources, and human resources modeling
· Multi-Project Management: Proven ability to manage multiple projects simultaneously.
· Project Tools: Experience using Microsoft DevOps, Jira and / or Confluence (or a similar platforms) for project tracking and management.
· Collaboration Tools: Comfort using Slack (or comparable tools) for communication and collaboration in place of traditional email workflows.
Communication Skills: Strong communicator across verbal, in-person, visual, and written formats.
· Leadership & Initiative: Capable of leading discussions to drive initiatives forward and working independently when needed.
· Organizational Skills: Highly organized with strong attention to detail.
· Cross-Functional Experience: Background in Sales, Marketing, or Product Development is a plus.
· The Qualified Candidate will demonstrate the following Characteristics:
· Strong project management and process skills
Strong interpersonal skills
• Ability to support a team in a fast-paced, demanding work environment
• Strong communication skills (both written & verbal)
· Demonstrated leadership qualities and teaming experience
· Demonstrated initiative and ability to work
