Required Skills: Business Analyst, requirements gathering
Job Description
Required/ Desired Skills
· Strong requirements gathering, documentation, and stakeholder communication skills
· Experience coordinating initiatives and projects
· Hands-on experience with system testing (integration and regression)
· Experience supporting customers and resolving production issues
· Ability to develop training materials (presentations, guides, job aids, videos)
· Experience with Agile delivery methodologies
· Familiarity with ITIL processes and work management platforms (e.g., ServiceNow, Change Gear)
· Proficiency with Microsoft Office tools, including PowerPoint and Visio
· Strong PowerPoint presentation skills