• Administer and maintain Salesforce Service Cloud, including user setup, security, profiles, permission sets, and system configuration.
• Configure custom objects, fields, page layouts, validation rules, workflows, and Flow automation.
• Manage data quality, imports/exports, duplicate prevention, and system health.
• Develop reports and dashboards to support business and executive decision-making.
• Partner with stakeholders to gather requirements and translate business needs into Salesforce solutions.
• Provide end-user support, training, troubleshooting, and documentation.
• Support AI-driven initiatives utilizing Microsoft Copilot and Claude.
• Facilitate Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives.
• Manage Jira backlogs, user stories, and sprint deliverables.

• Salesforce Certified Administrator certification.
• 2-4 years of hands-on Salesforce Administration experience.
• Experience with Salesforce Service Cloud; Health Cloud experience is a plus.
• Strong knowledge of Flow Builder, security models, user management, and data administration.
• Hands-on experience with Jira, Confluence, and Agile/Scrum methodologies.
• Excellent communication and stakeholder management skills.
• Bachelor's degree required.

• Healthcare, Managed Care, Health Plan, Medicare, or Medicaid experience.
• Knowledge of HIPAA compliance requirements.
• Scrum Master or SAFe certification.
• Familiarity with ITIL and SDLC best practices.

Salesforce Service Cloud, Salesforce Administration, Flow Builder, Reports & Dashboards, Data Loader, Security & Permissions, Jira, Confluence, Agile, Scrum, Health Cloud, Microsoft Copilot, Claude AI, Healthcare IT.

This is a fully remote position supporting enterprise Salesforce initiatives while helping Agile teams deliver continuous business value through two-week sprint cycles.