Production Support Engineer
- Smart Folks Inc.
24 Hours Ago
NA
W2
Richardson-TX
8-10 Years
Required Skills: UNIX Linux, AWS, Amazon Web Services, Ticketing Systems, Incident & Change Management, Production Support
Job Description
- Manage and triage and resolve incidents utilizing knowledge articles as well as prior knowledge and experience with the systems
- Executing changes based on change information or knowledge base instructions
- Responding to IT service request according to written instructions but may also rely on their experience to resolve issues.
- Monitor and execute production processing per requests or runbooks.
- Perform eyes on glass monitoring of systems and applications and proactively look for alerts or potential issues.
- Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment.
- Escalates any issues to the appropropriate group and personnel. Recommend efficiencies, automations and process enhancements for the team.
- Help with the implemenation of the approved suggestions
- Good communication skills oral and written
- Attention to detail
- Ability to multitask Knowledge and use of ticketing systems
- Knowledge with Unix Linux
- Cloud services Amazon
- Use of Office products including Excel, Word, Outlook
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
- Provide production support and incident management
- Execute operational activities
- Coordinate with cross functional teams
