Required Skills: Certified ServiceNow Admin, CMDB, Asset Mgt

Job Description

Job Title : ServiceNow CMDB Developer

Location : Remote

Duration : 12+ Month

Primary Skills / Mandatory Skills : Certified ServiceNow Admin, CMDB, Asset Mgt

Job Description :

Roles and Responsibilities:  

The ServiceNow CMDB Developer will be responsible for working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards. This includes doing audits to ensure data is correct and accurate and also having a good understanding of what’s behind each request.

Responsibilities:

• Hands on Expertise with Integrations with data ingestions systems

• Hands on Experience with Discovery

• Represent a specific technical domain in the IT organization

• Ensure the CI data is properly maintained and is available when and where it’s needed

• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

• Develop and monitor CI data health reports / dashboards and resolve any issues

• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

• Proactively identify CI classes, attributes, and relationship types that are required

• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

• Ensure the CIs are created or updated using only approved processes and procedures

• Develop, document, and implement CI data audits and address any issues that arise

• Evaluate enhancement requests and identify appropriate solutions

• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments

Qualifications:

• 2 years’ ServiceNow experience with a focus on IT Service Management (ITSM)

• 5 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes such as Incident, Change, and Asset Mgt.

• Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed

• Experience defining, documenting, and implementing CI Data audits

• Experience managing CI data in a ServiceNow CMDB

• Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity

• Certified ServiceNow Admin (CSA)

• Ability to research through multiple knowledge bases and capture the relationship data between CIs , Application Services , Business Applications , Servers etc….

• Documenting this information appropriately

• Load this data against the related CIs in ServiceNow

• Clean-up and Refinement of different views for a CI in ServiceNow

• Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB 

• Defines and documents the processes and procedures for creating and maintaining CIs and CI data

• Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB

• Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures.

• Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date

• Evaluates requests for new CI classes, CI attributes, and CI relationship types

• Ensures the CI data is managed using the approved processes 

• Manages the design, development, and implementation of process and / or CMDB enhancements

• Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.:  Incident, Problem, Change, and Asset Mgt.)

• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements 

• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed 

• Experience working with CI Data Owners to define, document, and implement CI Data audits 

• Demonstrated ability to prioritize and manage competing demands and tasks