Seeking a Service Delivery Manager who will under minimal levels of supervision, conduct and/or facilitate the maintenance, administration, and support of a Supply Chain Warehouse Management application portfolio through the partnership with Disney Leadership, Managed Service providers, and other team members.

• Work independently and in concert with the team and Managed Service Providers to conduct day-to-day maintenance, administration of software platform(s) and configuration updates following established procedures.

• Identifies root causes of operational issues and resolves independently or through Managed Service partners.

• Managing support relationships with vendors for COTS software and directing managed service partners in working with those vendors.

• Collaborate closely with Business partners and Technology teams to achieve solutions to system challenges, including to plan for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting and recovery and migration strategies.

• Ensure adherence to IT Security standards and provide timely updates to IT Security activities and vulnerabilities to Technology Leadership

• Provides support for multiple levels of testing prior to release of new and upgraded infrastructure, products, and/or services.

• Responsible for documentation, communication, and monitoring.

• Clearly communicate technical findings, issues and outcomes to other team members

• Produce status reports on issues and assist in gathering metrics of incident resolution.

Preferred Quals:

• Knowledge of Supply chain and logistics systems, processes

• Knowledge of Jira and Agile methodologies.

• Knowledge of network connectivity and wireless technologies.

• Knowledge of mobile computing platforms.

• Experience with ServiceNow, Salesforce, or similar

• Familiarity with:

o Java and .Net

o SOA, Java/J2EE, XML, ProC, Pearl, HTML, PHP, JSP, open source,

o GIT, HP ALM, UC4, Version One

o Middleware familiarity with Websphere/Weblogic/Apache TomCat , MQ

o Application Server, Rules Engine, and Oracle programming methodologies

o Working knowledge of both Oracle and Microsoft SQLServer Db’s

o Enterprise operating systems ( Windows, Unix and Linux )

REQUIRED:

• 3 -7 years of progressively related experience in Service Delivery Management and/or Application Support

• Experience with project management methodologies (agile, scrum, waterfall).

• Proven understanding of the Software Development Lifecycle

• Experience with basic web technology management including:

o Domain registration

o Certificate management

o 3rd Party Hosting service providers

o Encryption key management

• Knowledge and understanding of technical architecture, application systems design and integration in a large heterogeneous enterprise environment

• Strong understanding of IT Security best practices and vulnerability management

• Familiarity with Cloud Hosted services like Azure, AWS,GCP, and VMWare

• Proven ability to learn and apply new technologies

• Effectively communicate between Managers, Architecture, Engineering, Development, and Operations as well as any other stakeholders to implement solutions

• Proven experience in troubleshooting via cross-functional teams driving issues to resolution

• Strong communication skills and proven ability to work in a fast paced, collaborative environment

• Strong time management and prioritization skills

• Experience working with vendor teams to deliver high quality results

Skill Matrix:-

1. Overall experience -
2. Experience in Service Delivery Management and/or Application Support -
3. Experience with project management methodologies (agile, scrum, waterfall) -
4. Experience in  Software Development Lifecycle -
5. Experience with basic web technology management -
6. Experience with Supply chain -
Current location (City/State)
Any Interview/Offer in pipeline
Education (degree, University, completion year & grade/degree)

Please fill this in the number of years.