Salesforce Admin
- Genesis10
177 Days Ago
NA
NA
Cedar Park-TX
10-12 Years
Required Skills: HTML, CSS, JavaScript
Job Description
Job Title: Salesforce Admin
Location: Cedar Park, TX
Responsibilities:
- Responsible for the technical and functional solution design and implementation of cloud based application platforms to manage data, content and communications
- Collaborate with fellow team members to support digital experiences for customers and associates
- Work with business users and providing expertise to gather, analyze and develop solutions to satisfy business objectives
- Collaborate with functional and technical leads to produce solution design documents and process flow charts
- Define and meet Service Level Agreement (SLAs) timelines
- Possess a wide range of technical skills across multiple disciplines including application and systems analysis, and work through all layers of the technology stack from database to the presentation layer
- Produce and maintain security policies and setups for user profiles, audiences and groups Provide operational support, trouble-shooting and management of the application platforms
- Construct and maintain design standards for applications
- Provide input for creation of UI designs for use within application platforms
- Serve as the Subject Matter Expert (SME) for application platforms managed
- Responsible for the configuration, upgrade, and support of key enterprise applications
- Drive efficiency with automated workflows and ready-to-deploy industry solutions powered by data and intelligence for Automated Business Processes
- Perform various work as the technical lead on projects
- Lead user training and develop training materials
- Coordinate vendor support calls when required
- Work closely with Customer Service associates, to understand their needs and support business changes while delivering consistently high-quality user experience
- Document and manage knowledge-sharing platforms
- Support diverse projects and perform additional duties as assigned
- Create, document and present technical presentations
Requirements:
- Bachelor's Degree or equivalent combination of education/experience
- Experience in cloud-based system administration or similar work
- Knowledge of web technologies (HTML, CSS, JavaScript) and web services (SOAP, REST)
- Knowledge of UI and UX design methodologies, wireframes and prototypes
- Advanced knowledge of Excel, Word, PowerPoint
Desired skills:
- Salesforce Admin, Advanced Admin, Service Cloud certified
- Experience in cloud-based products and system administration for Salesforce Service Cloud, MS SharePoint Online or other content management systems
- SharePoint Designer, InfoPath, Master Pages and Page Layouts experience
- Knowledge of Lucidchart
- Contact Center experience
