ORACLE BRM SENIOR DEVELOPER
- Ztek Consulting INC
191 Days Ago
NA
NA
Miami-FL, Dallas-TX
10-14 Years
Required Skills: Oracle Billing and Revenue Management
Job Description
*Round-the-Clock Monitoring**: Continuously monitor the BRM system to detect and address issues promptly, ensuring minimal downtime
2. **Incident Management**: Respond to and resolve incidents and service requests within agreed service levels, providing timely updates to stakeholders
3. **System Maintenance**: Perform regular maintenance tasks such as patching, upgrades, and performance tuning to keep the system running smoothly
4. **Troubleshooting and Problem Resolution**: Diagnose and resolve technical issues, working closely with other IT teams and vendors as needed
5. **Data Integrity and Security**: Ensure the integrity and security of customer data, implementing necessary measures to protect against data breaches and loss
6. **Documentation**: Maintain detailed documentation of incidents, resolutions, system configurations, and procedures to ensure knowledge sharing and continuity
7. **User Support and Training**: Provide support and training to end-users, helping them navigate and utilize the BRM system effectively
8. **Performance Monitoring and Optimization**: Continuously monitor system performance and implement optimizations to enhance efficiency and reliability
9. **Compliance and Reporting**: Ensure compliance with regulatory requirements and prepare regular reports on system performance and incidents
10. **Collaboration**: Work collaboratively with cross-functional teams to implement new features, enhancements, and integrations
