Desktop Support, IT Support, Endpoint Technical Support
- DevCare Solutions Private Limited
111 Days Ago
NA
NA
Minneapolis-MN
8-20 Years
Required Skills: Certifications
Job Description
NEED MINNESOTA LOCAL CANDIDATES ONLY
Job Description:
Join our IT team as an Endpoint Technical Support Technician Level 2, providing critical desktop and endpoint device support across three divisions. This role ensures smooth operations by addressing hardware, software, and network issues and maintaining high IT standards. The ideal candidate is proactive, detail-oriented, and customer-focused.
Key Responsibilities
- Troubleshooting: Diagnose and resolve hardware, software, and network issues on-site and remotely.
- Setup and Maintenance: Install, configure, and maintain operating systems (Windows, macOS, Linux) and peripherals.
- System Updates: Perform upgrades, patches, and maintenance for secure and efficient IT operations.
- Network Support: Resolve connectivity issues (Wi-Fi, VPN, LAN).
- User Management: Manage accounts and access via Active Directory and Intune.
- Device Deployment: Configure and deploy new workstations, laptops, and mobile devices.
- Documentation: Record all support activities and resolutions in the IT ticketing system.
- Remote Assistance: Use remote tools to address technical issues and escalate as needed.
- User Training: Educate users on IT best practices and security protocols.
Desired Skills:
- Proficiency in Windows, macOS, Android, and Linux systems.
- Knowledge of enterprise ticketing systems, ITIL practices, and asset management.
- Strong customer service and communication skills.
- Logical reasoning and ability to learn new technologies quickly.
Work Environment
- Independent and team-based work.
- Travel required across seven counties.
- CJIS certification must be obtained within 30 days of hire.
